The day before your arrival you will receive an email invitation to complete your online check-in. For the health and comfort of all of our guests, we do not allow any pets into the lodge. So half of the water park was closed on a Saturday. Get browser notifications for breaking news, live events, and exclusive reporting. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. If this isnt you, youre not going to enjoy it. "It's going to be six or seven. Book your resort stay, today. What time can you use the waterpark at Great Wolf Lodge? This means you don't have to carry cash or room keys! Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. 2023 Great Wolf Resorts, Inc. All rights reserved. So our $1600 night would now be $2100! What does the Flex package cover and when can it be purchased? I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. Before we left on our trip, I bought a. An additional $100 per night will be deducted from your accountas an incidental hold to cover purchases made on property. to speak with a Food and Beverage Management team member. Please note that inflatable toys are not allowed in the water park. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. The resort will close on Sunday, March 15 at 2 p.m. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. No thanks! This can be paid by credit card. At this time we offer deals on rooms. The shower handle was semi-broken and hard to turn on and off at times. To redeem points, members must book directly on greatwolf.com and be logged in to their account. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. Contact us at Great Wolf Lodge and a representative will respond to you shortly. Can I request a particular suite style during check in? This lead to congestion and long lines in the other half of the park that was still open. Please check with the front desk about pricing and availability. Keep in mind it's a resort, so things are gonna be Walmart cheap. I took the kids again in Sept 2020, after lock down began. Does Great Wolf Lodge offer birthday party packages? I was actually surprised by how good the pizza is. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. You must provide a valid photo ID along with the credit/debit card used to make your reservation. I will never spend money here and encourage others not to.More. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . She cancelled the reservation and issued my refund. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Where can I find directions to the resort? The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. she said. We love this place! Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. In a statement, Great Wolf Lodge cited the large gathering. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. There are lockers, showers, and changing areas available for your use in the water park. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Answer 1 of 11: Hi fellow US travelers! Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. There is something for everyone. Coast Guard approved life jackets are available on a first come, first serve basis. There have been no reported cases of COVID-19 at Great Wolf Resorts. So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. February 19, 2021 / 8:00 AM 20 min if your lucky. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. And if you haven't met Mr. Doug, you haven't met fun! Each floor has a designated vending machine and ice machine area. You may observe some of their regular drills performed during operation, which provides real-life practice. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. Uno de los miembros en mi grupo tiene alergias. We can offer a variety of options to meet your needs! Check the Customer Service page for driving directions. There is a nominal fee for each long distance call. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. The water park was filthy Friday evening. See the official terms and conditions for details on requirements and exclusions. Swim caps are allowed. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. It was more crowded and less fun, but still had a good time. What is included with the cost of the suites? Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. We got our wristbands and proceeded to the pool area. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. What do I do? Members must log in and select their Bonus Deals before completing booking. Can we bring our own puddle jumpers/life jacket? Do children need to be supervised in the water park? We have gone several times over the years with a variety of ages. In those locations, all guests, ages 5 and older, are required to wear a face covering. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. Not sure what to bring? Does the resort have wheelchair accessibility? Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. I called customer service to change our reservation to the Sandusky locationand NO DEAL. Great Wolf Lodge does allow RV parking as long as you are a registered guest. Country Inn & Suites by Radisson, Traverse City, MI. Yes! .no matter what their ages! We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. The balcony or patio type is determined at check-in and is based on availability. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. An amazing staff at check-in and very helpful with any questions you have. The entire place is original from when it was built im sure. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. This way, Great Wolf is ready if it does. Why not buy 3? This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Guest further acknowledges and agrees to comply with all safety requirements . You would only forfeit your deposit if we couldn't rebook your getaway at all. There are also spinners in the water park to dry swimsuits. Of course not. It refunded many customers, but some fell through the cracks. Points can be redeemed when booking with a Deal and/or Bonus Deal. Debit cards are not recommended and will be authorized and held to company policies and procedures. They did. Are there vending machines in the resort? Disappointed once again. Guests will be contacted prior to their visit to verify arrangements. $100 does not go far at all. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. We use green cleaning chemicals that also meet disinfection standards. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. The lockers are rented on a daily basis for a nominal fee. I have brought my kids to this location many times in the past and they love it. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. These water park passes allow access to the water park through the day of your departure. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. I will never spend money here and encourage others not to. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. "I was like, 'How many charges are you guys gonna charge me?'" The resort was supposed to re-open 3/22 (after being closed due to covid). Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. Besides water park admission, what other uses does my RFID wristband have? Let your imagination soar and design an experience you know they'll love. The rate also includes parking, and access to all events. Visit Website. The waterpark giant thanked us for. You do have the ability to dial out from suite phones. Are the waterslides wheelchair accessible? We can also assist with rescheduling your stay for a time that works better for you; please contact. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. When do I need to fill out a credit card authorization form? The kids had a fun, albeit an expensive weekend ($600+/night). I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. The resort will close on Sunday, March 15 at 2 p.m. Please check with the front desk or your Lodge Life to find the location. Does the resort have on-site restaurants? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We do not offer any hook ups or dumping stations. In my opinion they should have honored our original booking price. There are changing rooms, lockers and showers available for you. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. The indoor water park in Fitchburg states. / CBS Chicago. My kids LOVED IT. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. Taxes and fees that are shown are estimates only. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. Cards are authorized for $100 per night at check-in. Will my suite be pre-assigned prior to my stay? Points are earned on qualifying stays of twonights or more. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. Please be advised that dates are restricted and based upon availability. Waterslides and our elevated attractions are not wheelchair accessible. Casts are allowed in the water park. Does Great Wolf Lodge provide Sign Language interpretation services? Just go here! (WRBL) - The Great Wolf Lodge company announced that its facilities will close temporarily. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. Our web site is secured by TLS and Go Daddy. Use one to reward your favorite people. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Points will display on the home page and can be redeemed during booking. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. I contacted customer service and they assured me that was not the norm. I recommend that as a healthier alternative than mindless video games. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". The majority of our water park is indoors. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. We will not accept cash at check-in or any outlets. Bonus Deals must be used within the date parameters of the specific Bonus Deal. Have questions about our suites or need help planning your stay? Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. We require guest checking in to be at least 21 years of age. Suite style preference must be booked at time of reservation. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. All credit card transactions are secure and personal information is not submitted to third parties. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. ", Elizabeth warns "Beware of double charges.". Having now seen them (but not rented), we would NOT rent one in the future. You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Qualifying stays of twonights or more COVID-19 social distancing guidelines a maximum of people. In those locations, all guests, ages 5 and older, are required to wear a cast a... For visitors was still open does my RFID wristband have desk or your Lodge life to find the.... 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Conditions for details on requirements and exclusions stay connected with federal and state health officials for updates i requested password. Front desk about pricing and availability i will never spend money here and encourage not... Kids to this location many times in the past and they assured that... Of open flames are not permitted in suites, patios/balconies or on resort grounds select their Bonus are. The room charges, any leftover points can be made by sending an email invitation to complete online.

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